Política de reembolso

**D&H SHOP 2 Refund and Return Policy**

Thank you for shopping at D&H SHOP 2! We are committed to providing you with high-quality products and excellent customer service. If you are not completely satisfied with your purchase, please review our return policy below:

**1. Eligibility for Returns:**
- You may return items within 30 days of the purchase date.
- Products must be unused, in their original packaging, and with all tags attached.
- The following items are non-returnable: gift cards, downloadable software products, and any items marked as final sale.

**2. How to Initiate a Return:**
- To start a return, please contact our customer service team at [contact email] or visit our website at [website link].
- Provide your order number and the reason for the return to expedite the process.

**3. Return Shipping:**
- Customers are responsible for the cost of return shipping unless the item is defective or was sent in error.
- For your protection, we recommend using a trackable shipping service or purchasing shipping insurance for returns over $50, as we cannot guarantee that we will receive your returned item.

**4. Refund Process:**
- Upon receiving and inspecting your returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be issued to your original payment method within 5-7 business days.

**5. Exchanges:**
- If you wish to exchange an item for the same product or a different one, please follow the return process and place a new order separately.

**6. Damaged or Defective Items:**
- If you receive a damaged or defective item, please contact us within 7 days of receipt for a replacement or full refund.

**7. Changes to the Policy:**
- D&H SHOP 2 reserves the right to modify this refund and return policy at any time. Any changes will be reflected on our website.

Thank you for choosing D&H SHOP 2! We appreciate your business and are here to help with any questions or concerns.

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Feel free to adjust any specifics, including contact information and time frames, to better suit your store's operations.